Frequently Asked Questions
Everything you need to know about IDBIZ cards, ordering and delivery.
How does an IDBIZ card work?
Every card has an NFC chip and a printed QR code. Hold the card to the back of any modern smartphone, or scan the QR code with the camera, and your linked page opens instantly — your contact details, socials, or a Google/Trustpilot review page. There is no app to download on either side.
Do I need an app or a subscription?
No. The card is a one-time purchase with unlimited taps. Your recipients need nothing installed — the phone opens the link automatically.
Can I change where my card points after I buy it?
Yes. Your card links to a profile or URL you can update whenever your number, role, website or review link changes. The physical card never needs reprinting.
Which phones are compatible?
Virtually all iPhones from the iPhone 7 onwards and almost every Android phone from the last several years support NFC tap. For older or NFC-disabled phones, the printed QR code is a full backup.
How do I place an order?
Browse the range, add items to your cart and check out. For personalised cards you'll be asked for the details or link to program. You can pay securely by card or bank transfer. You'll get an email confirmation with your order details.
How long does delivery take?
Orders are sent via Royal Mail 24 Tracked. Order before 1pm on a weekday and we aim to dispatch the same day. Most orders arrive within 1–2 working days. Personalised cards may take an extra working day to produce.
How much does delivery cost?
Delivery is a fixed £2.99 on all orders to UK addresses.
Do you deliver outside the UK?
Currently we only deliver to addresses within the United Kingdom. International shipping is on our roadmap.
What payment methods do you accept?
We accept card payments (Visa, Mastercard, American Express) processed securely by Stripe, and bank transfer (BACS). We never see or store your full card details.
Can I return a card?
Non-personalised stock items can be returned unused within 14 days. Personalised or pre-programmed cards are made to your specification and can only be returned if faulty. If a card arrives damaged or does not work, contact us and we'll replace it. See our Delivery & Returns page for full details.
How do I track my order?
You'll receive a Royal Mail tracking number by email once your order is dispatched.
Do you offer team or bulk orders?
Yes. We offer pricing for teams and larger runs — get in touch with the number of cards you need and we'll put a quote together.
How do I contact customer service?
Use our Contact page, email info@idbiz.co.uk, or the live chat widget. We respond to all enquiries within 24 hours, usually much faster.
Still have a question? Get in touch.